Delivery & Returns
Every ORVANE piece is packaged with care and dispatched to arrive in perfect condition.
Ready to Wear
Standard Delivery
- UK Standard
- [Delivery timeline — to be confirmed]
- UK Express
- [Express option — to be confirmed]
- Europe
- [European delivery timeline — to be confirmed]
- International
- [International delivery timeline — to be confirmed]
- Packaging
- All pieces are dispatched in ORVANE archival packaging, fully insured and tracked.
- Duties & Taxes
- Import duties and local taxes on international orders are the responsibility of the recipient.
Delivery timelines and carrier details are being finalised. This section will be updated with confirmed information before launch.
Made for You
Production Lead Times
Made for You pieces are produced individually to your specification. Because each piece is made from scratch, production lead times differ from Ready to Wear delivery.
- Estimated Lead Time
- [Made for You production lead time — to be confirmed]
- Confirmation
- You will receive a production confirmation once your order is accepted.
- Updates
- [Update frequency and communication method — to be confirmed]
- Dispatch
- Once complete, your piece is dispatched via fully insured, tracked courier.
Made for You lead times depend on the complexity of the commission and current atelier capacity. Confirmed timelines will be communicated at the point of order.
Mixed Orders
Split Fulfilment
If your order contains both Ready to Wear and Made for You pieces, they will be fulfilled separately. Your Ready to Wear pieces will be dispatched on the standard timeline; your Made for You piece will follow once production is complete.
Split fulfilment details, including whether separate delivery charges apply, will be confirmed before launch.
Returns
Returns & Exchanges
We want you to be entirely satisfied with your ORVANE piece. If you need to return or exchange a Ready to Wear item, please contact our Client Services team.
- Return Window
- [Return window — to be confirmed]
- Condition
- Pieces must be unworn and unaltered, in their original packaging.
- Process
- Contact Client Services to initiate a return. We will provide a prepaid return label.
- Refunds
- [Refund timeline and method — to be confirmed]
- Exchanges
- [Exchange process — to be confirmed]
Full returns and exchange terms are being finalised. This section will be updated with confirmed policy details before launch.
Important
Personalised & Made for You Pieces
Made for You commissions and personalised pieces are produced specifically for you and cannot be returned or exchanged unless they arrive in a condition that does not meet the agreed specification.
If you have a concern about a Made for You piece, please contact our Client Services team directly. We will work with you to reach a satisfactory resolution.